Refund Policy

1. Eligibility for Refunds
We accept refund requests within 30 days of purchase for items that meet the following criteria:

  • Items must be unused and in original condition
  • Original packaging must be intact and unopened
  • All tags and labels must be attached
  • Proof of purchase must be provided

2. Non-Refundable Items
The following items are not eligible for refunds:

  • Digital products and downloadable content
  • Gift cards and store credits
  • Personalized or custom-made products
  • Intimate apparel and hygiene-related products
  • Items marked as “final sale” or “clearance”
  • Trading cards and collectibles removed from original packaging

3. Refund Process
To request a refund:

  1. Contact our customer service team to obtain a Return Authorization Number
  2. Complete the online refund request form
  3. Package the item securely with all original accessories
  4. Include the completed return form and proof of purchase
  5. Ship the package using a trackable shipping method

4. Refund Methods
Refunds will be issued using the original payment method:

  • Credit card payments: 5-10 business days for processing
  • PayPal payments: 3-5 business days for processing
  • Bank transfers: 7-14 business days for processing
  • Store credit: Issued immediately upon approval

5. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Return shipping costs are non-refundable
  • We cover return shipping for defective or incorrect items
  • International return shipping costs are the customer’s responsibility

6. Processing Time
Please allow:

  • 2-3 business days for return processing after receipt
  • 5-7 business days for refund processing
  • Additional time for bank processing and statement reflection

7. Condition Assessment
All returned items undergo:

  • Detailed inspection upon arrival
  • Evaluation against original product condition
  • Assessment for restocking feasibility
  • Quality control verification

8. Partial Refunds
Partial refunds may be issued for:

  • Items not in original condition
  • Missing components or accessories
  • Damage caused by customer handling
  • Items with signs of use or wear

9. Late or Missing Refunds
If you haven’t received your refund:

  • First check your bank account or payment provider
  • Contact your credit card company or bank
  • Allow additional processing time
  • Contact us if issue persists after 15 business days

10. Exchanges
We offer exchanges for:

  • Defective or damaged items
  • Incorrect items received
  • Size or color variations (subject to availability)
  • Exchange requests must be made within 30 days

11. Defective Products
For defective items:

  • Contact us within 14 days of receipt
  • Provide photos or video of the defect
  • We will provide prepaid return shipping
  • Choose between replacement or full refund

12. International Refunds
Additional considerations for international returns:

  • Customs duties and taxes are non-refundable
  • Original shipping costs are non-refundable
  • Return shipping must include customs documentation
  • Refunds may be subject to currency conversion rates

13. Refund Denials
We reserve the right to deny refunds for:

  • Items returned after 30 days
  • Products without proof of purchase
  • Items not purchased from our website
  • Products damaged due to customer misuse

14. Store Credit Option
You may choose to receive:

  • Store credit for the full item value
  • Instant credit to your account
  • No expiration date on store credit
  • Bonus credit for future purchases

15. Warranty Claims
Manufacturer warranty claims:

  • Processed through manufacturer directly
  • Require original proof of purchase
  • Subject to manufacturer’s terms and conditions
  • Separate from our refund policy

16. Return Authorization
Important requirements:

  • Returns without authorization will not be accepted
  • RA number must be clearly marked on package
  • Include completed return form inside package
  • Keep tracking information until refund processes

17. Restocking Fees
The following items may incur restocking fees:

  • Electronics (15% restocking fee)
  • Special order items (20% restocking fee)
  • Bulk quantity returns (10% restocking fee)
  • No fee for unopened, unused items

18. Final Sale Items
Clearance and final sale items:

  • Are not eligible for returns or refunds
  • Sold “as is” without warranty
  • All sales are final
  • May have minor imperfections noted in description

19. Refund Status Tracking
Monitor your refund through:

  • Your online account dashboard
  • Automated email notifications
  • Customer service updates
  • Payment provider statements

20. Policy Updates
We reserve the right to:

  • Modify this policy at any time
  • Make exceptions on case-by-case basis
  • Update terms without prior notice
  • Refuse returns that don’t meet criteria

This policy was last updated on [Insert Date]. For refund assistance, please contact our customer service team through the website contact form. Allow 24-48 hours for response during business days.