Shipping Policy

1. Shipping Destinations
We currently ship to the following regions:

  • All 50 United States and US territories
  • Canada and Mexico
  • European Union countries
  • United Kingdom and Switzerland
  • Australia and New Zealand
  • Select Asian countries

Additional destinations may be available upon request.

2. Order Processing Time
Please allow:

  • 1-2 business days for order verification
  • 1 business day for payment processing
  • 1-2 business days for order packaging
  • Additional time for custom or pre-order items

Orders placed after 2:00 PM EST process the next business day.

3. Shipping Methods and Timeframes
We offer the following shipping options:

Standard Shipping:

  • 5-7 business days within the US
  • 7-14 business days internationally
  • Tracked and insured service

Express Shipping:

  • 2-3 business days within the US
  • 3-5 business days internationally
  • Priority handling and delivery

Overnight Shipping:

  • Next business day delivery (US only)
  • Order by 1:00 PM EST for same-day processing
  • Additional charges apply

4. Shipping Costs
Shipping costs are calculated based on:

  • Package weight and dimensions
  • Destination address
  • Shipping method selected
  • Insurance and signature requirements

Free shipping available for orders over $100 within the US.

5. International Shipping Considerations
For international orders:

  • Customers are responsible for customs duties and taxes
  • Please provide accurate phone number for customs clearance
  • Some restrictions may apply to certain products
  • Delivery times may vary due to customs processing

6. Order Tracking
All orders include:

  • Tracking number via email upon shipment
  • Regular tracking updates from carrier
  • Estimated delivery date provided
  • Notification of delivery exceptions

7. Shipping Restrictions
The following items have special shipping requirements:

  • Fragile items require special packaging
  • High-value items require signature confirmation
  • Batteries and electronic items have shipping restrictions
  • Large items may require freight shipping

8. Address Requirements
Please ensure:

  • Shipping address is complete and accurate
  • Include apartment or suite numbers
  • Provide business name for commercial addresses
  • Include contact phone number for delivery issues

9. Delivery Issues
If you experience delivery problems:

  • Contact carrier directly with tracking number
  • Notify us within 7 days of expected delivery
  • Provide detailed information about the issue
  • We will assist in resolving the situation

10. Undeliverable Packages
Packages may be returned to us if:

  • Address is incorrect or incomplete
  • Package is unclaimed after delivery attempts
  • Customs fees are unpaid internationally
  • We will contact you to arrange re-shipment

11. Shipping Holidays
No shipping or delivery on:

  • US federal holidays
  • Major international holidays
  • Carrier-specific holidays
  • Weather-related closures

12. Package Insurance
All packages include:

  • Basic insurance coverage
  • Option to purchase additional insurance
  • Claims processing assistance
  • Damage protection coverage

13. Signature Requirements
Signature required for:

  • All orders over $250 value
  • International shipments
  • High-risk areas
  • Upon customer request

14. Returns Shipping
For returns and exchanges:

  • Customer pays return shipping unless defective
  • Use original packaging when possible
  • Include all documentation
  • Request return authorization first

15. Special Shipping Arrangements
Available for:

  • Large quantity orders
  • Bulk shipments
  • Special event deliveries
  • Business and corporate accounts

16. Order Changes
To modify your order:

  • Contact us immediately after ordering
  • Changes possible before order processes
  • Address changes may incur additional fees
  • Cancellations subject to processing status

17. Weather Delays
During inclement weather:

  • Delivery times may be extended
  • Carrier may suspend service temporarily
  • We will notify customers of delays
  • Safety is our primary concern

18. Lost Packages
If package is lost:

  • We file claim with carrier after 7 days
  • Investigation may take 5-10 business days
  • Replacement or refund provided upon claim approval
  • Additional documentation may be required

19. Freight Shipping
For large items:

  • Specialized freight carriers used
  • White glove delivery available
  • Assembly services offered
  • Threshold delivery provided

20. Contact Information
For shipping questions:

  • Have your order number ready
  • Check tracking information first
  • Contact us through website portal
  • Allow 24 hours for response

This policy is subject to change without notice. Please review before placing your order.